The challenge
Reviews scattered across channels and locations
Managing reviews from different sources across multiple locations. Understanding what guests appreciated or criticized was a complex task, given the number of channels reviews come from.
Marco was looking for a solution that could consolidate all comments in a single tool, to act quickly on the issues that emerge each time.
Testimonial
Marco Colombo, Co-founder | Osteria dei Peccatori
On our social media manager's recommendation, we got in touch with Olivia, interested in the Sentiment Analysis tool. We have been using it for several months now, and with monthly reports we can keep reviews from different channels under control—something that was complicated until now, with two locations.
All of this gives us a clear view of what our guests appreciate most and, above all, lets us respond promptly to the issues that emerge from reviews. By involving staff in the review process, this tool helps us strengthen team spirit.