The challenge
Interpreting reviews efficiently and objectively
Guest opinions were numerous and scattered across various channels, making it difficult to identify and address critical points quickly together with partners and staff. Andrea was looking for a solution that would provide a clear, immediate view of guest opinions, to act promptly and maintain high satisfaction levels.
Testimonial
Andrea Ballarini
I discovered the sentiment analysis tool by chance and it immediately struck me as an innovative, very interesting product. Since I started using it, my first impression has been confirmed: thanks to Olivia, I was able to make a series of corrections based on the returned data analysis, resolving some issues in a short time.
Using Olivia is very useful for problem solving, but also for team building, because through the reports I can present new ideas with greater concreteness and impact.