References of our customers
L'Osteria dei Peccatori
With its premises north of Milan, the Osteria dei Peccatori is renowned for its Lombard cuisine, specializing in cutlets prepared according to traditional recipes and enriched with innovative ingredients.
To better understand customer needs, Osteria dei Peccatori uses Olivia's Sentiment Analysis tool , thus improving feedback management.
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The Challenge :
Manage reviews from different sources for multiple outlets .
Understanding what customers liked or criticized was a complex task, given the number of channels from which reviews come.
Marco was looking for a solution that would allow all the comments to be channeled into a single tool, which could be used to quickly intervene on the critical issues that emerge, from time to time.
"On the advice of our social media manager, we got in touch with Olivia, interested in the Sentiment Analysis tool.
We have been using it for a few months and with the monthly reports we are able to keep track of the reviews that come from different channels, which was complicated until today, having two points of sale.
All this allows us to have a clear vision of what is most appreciated by our customers and above all to intervene promptly to address the critical issues that emerge from the reviews. By also involving staff in the discussion, this tool allows us to strengthen team spirit. "
- Marco Colombo
Co-founder | Sinners' Inn
I Vinaccieri
In the historic center of Sestri Levante, the restaurants of the “I Vinaccieri” group consistently occupy the top positions in Tripadvisor rankings. Looking for ways to improve the customer experience, Andrea Ballarini integrated Olivia's Sentiment Analysis tool to improve feedback management.
​The Challenge:
Interpret reviews efficiently and objectively. Customer opinions were many and spread across channels, making it difficult to quickly identify and address pain points with members and staff. Andrea was looking for a solution that would allow him to have a clear and immediate view of customer opinions, to intervene promptly and maintain a high level of satisfaction.
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These are his words:
"I discovered the sentiment analysis tool by chance and it immediately seemed like an innovative and very interesting product.
Since using it I can only confirm my first impression as thanks to Olivia I was able to carry out, through an analysis of the returned data, a series of corrections which allowed me to resolve some critical issues in a short time.
The use of Olivia is very useful in case of problem solving, but also on team building occasions, since through the reports I can present new ideas with greater concreteness and incisiveness. "
QSRP
We have activated two challenges against QSRP (Burger King Italia controller), one for a daily turnover forecast, and one for a monthly one.​
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At the end of the period, Olivia proved to be more accurate in forecasting, outperforming the team of data scientists working on internal forecasts and confirming its ability to offer reliable data and competitive advantages in the restaurant industry.
Results of the monthly challenge:
Olivia's MAPE: 4.55 %
QSRP's MAPE: 7.08 %
Results of the daily challenge:
Olivia's MAPE: 9.06 %
QSRP's MAPE: 10.57 %
Estimated annual savings:
€28,800
Stay Hungry SrL
"I had the pleasure of making use of the service offered by Olivia for the collection and analysis of data related to catering in areas that extend across different provinces. The importance of such research is undeniable given the complexity of the area in question, and I can to say with certainty that Olivia exceeded all my expectations.
Throughout the entire process, Olivia was always available, responding promptly to my requests and explaining each phase of the work clearly. Despite the complexity of the area analysed, Olivia demonstrated great adaptability, proposing solutions tailored to my needs.
In conclusion, if you are looking for a professional who can offer you a deep understanding of the restaurant market, especially in complex areas, Olivia is undoubtedly the right company. Sincere thanks for the excellent work done."
Martellini Bakery
"At Panificio Martellini, we produce sweets, savories and offer the possibility of refreshment for breakfast, lunch and dinner, here in Jesi. We started using Olivia as our digital assistant starting in February and we were pleasantly surprised by the high level of precision of its forecasts, which consistently hovers around 90%. This convinced us to trust Olivia completely, transforming it into an essential consultation tool for making decisions about our production. With its ability to analyze data and provide detailed information, Olivia has significantly optimized our decision-making process, allowing us to more efficiently plan the production of our dishes. We are extremely satisfied with the collaboration with Olivia and recommend it without hesitation to all companies that want reliable and accurate support for their business."
The first who believed in us: Agata!
Agate, the owner of Osteria della Capra, in Emilia Romagna, was the first. We want to recognize it, thoughthe beauty of his tavern and for having bet on us.
Thanks Agata!
Martellini Bakery
"At Panificio Martellini, we produce sweets, savories and offer the possibility of refreshment for breakfast, lunch and dinner, here in Jesi. We started using Olivia as our digital assistant starting in February and we were pleasantly surprised by the high level of precision of its forecasts, which consistently hovers around 90%. This convinced us to trust Olivia completely, transforming it into an essential consultation tool for making decisions about our production. With its ability to analyze data and provide detailed information, Olivia has significantly optimized our decision-making process, allowing us to more efficiently plan the production of our dishes. We are extremely satisfied with the collaboration with Olivia and recommend it without hesitation to all companies that want reliable and accurate support for their business."
Light Pizza
"I had the pleasure of making use of the service offered by Olivia for the collection and analysis of data related to catering in areas that extend across different provinces. The importance of such research is undeniable given the complexity of the area in question, and I can to say with certainty that Olivia exceeded all my expectations.
Throughout the entire process, Olivia was always available, responding promptly to my requests and explaining each phase of the work clearly. Despite the complexity of the area analysed, Olivia demonstrated great adaptability, proposing solutions tailored to my needs.
In conclusion, if you are looking for a professional who can offer you a deep understanding of the restaurant market, especially in complex areas, Olivia is undoubtedly the right person. Sincere thanks for the excellent work done."