Da Vittorio chose Olivia to digitize the Group's operational data. Thanks to artificial intelligence and analytics tools, the team can easily and instantly access up-to-date data, streamlining daily management and dedicating more time to customer experience.

"Using Olivia's artificial intelligence, which reads data, analyzes it, and returns it with a simple WhatsApp message, is a significant enrichment. It allows us to always be on top of things while also dedicating more time to customer service."

 

Rossella Cerea, CEO of Da Vittorio Group

Rosso Restaurant & Grill chose Olivia to optimize its restaurant management. Thanks to analytics and sentiment analysis tools, the restaurant improved cost control, monitored team productivity, and simplified online review management.

"Since using Olivia, I've had my staff costs under control. Olivia has allowed me to organize staff shifts based on hourly productivity, and this has saved me 5%. I also use Olivia's review autoresponder a lot; now managing reviews has become incredibly easy."
 

Massimiliano, CEO of Rosso Restaurant & Grill

Life Ristorante uses Olivia to improve operational control of the restaurant and centralize data management. Using sentiment analysis and business intelligence tools, the team monitors reviews, performance, and the restaurant's trends in a single platform, with data that's always accessible and up-to-date.

"Working with Olivia has been a significant added value for our restaurant. Thanks to sentiment analysis and business intelligence tools, we can now monitor reviews and performance easily and effectively. Beyond product quality, what really makes the difference is the availability and professionalism of the team, who are always there for us."

Guido Marini, CEO of Life Restaurant

"I've been using Olivia's Sentiment Analysis product consistently for a year: it allows me to compare myself with other restaurants with a similar format and allows me to visualize my establishment's strengths. Knowing the products our customers appreciate most is also crucial for the marketing efforts we can undertake."

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Samuele Calcagno, CEO

"During 2024, to make some important decisions related to our brand's expansion in California, particularly in rapidly changing areas, we needed a structured and in-depth understanding of the market. To address this challenge with a structured and data-driven approach, we relied on Olivia.

 

Thanks to the quality of the analyses and the consistency of the results provided, today at Gio Gelati we can make strategic expansion decisions with greater awareness and confidence. Olivia has proven to be a reliable and forward-thinking partner in supporting our growth in the California market."

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Guido Mastropaolo, President & CEO GIO Gelati

 

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"We activated two challenges with QSRP (controller of Burger King Italy), one for daily revenue forecasting, and one monthly.

 

By the end of the period, Olivia had demonstrated improved forecast accuracy, outperforming the team of data scientists working on internal forecasts and confirming her ability to offer reliable data and a competitive advantage in the restaurant industry.
 

Monthly challenge results:

Olivia's MAPE: 4.55%

MAPE of QSRP: 7.08%

Daily Challenge Results:

Olivia's MAPE: 9.06%

MAPE of QSRP: 10.57%

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Estimated annual savings:

€28,800

“Thanks to the data provided by the software, we were able to make strategic and targeted decisions, and the results were immediately visible: from the very first prediction, the precision was impressive.

 

The aspect that really makes the difference, however, is the team. Francesco was always present, guiding us step by step during the training with rare clarity and professionalism. Not only did he answer all our requests, but he also offered us extremely useful advice on broader aspects of business management.

 

Working with Olivia is a pleasure: it is an experience that enriches both personally and corporately. We are truly fortunate to have found such an attentive and helpful reality”.

 

Napolon Osmenaj, Co-Founder

With its premises in the north of Milan, Osteria dei Peccatori is renowned for its Lombard cuisine, specializing in cutlets prepared according to traditional recipes and enriched with innovative ingredients.

To better understand customer needs, Osteria dei Peccatori uses Olivia's Sentiment Analysis tool, thus improving feedback management.

 

The Challenge:

Manage reviews from multiple sources for multiple stores.

Understanding what customers liked or criticized was a complex task, given the number of channels from which reviews originate.

Marco was looking for a solution that would allow him to channel all the comments into a single tool, to be used to quickly intervene on the critical issues that emerge, one at a time.

 

"On the advice of our social media manager, we got in touch with Olivia, interested in the Sentiment Analysis tool.

We have been using it for a few months and with the monthly reports we are able to keep track of the reviews that come from different channels, which was complicated until now, having two points of sale.

All this allows us to have a clear vision of what is most appreciated by our customers and above all to intervene promptly to address the critical issues that emerge from the reviews. By also involving the staff in the analysis, this tool allows us to strengthen team spirit."

- Marco Colombo
Co-founder | Sinners' Inn

In the historic center of Sestri Levante, the restaurants of the "I Vinaccieri" group consistently occupy the top positions in the Tripadvisor ranking. Looking for ways to improve the customer experience, Andrea Ballarini integrated Olivia's Sentiment Analysis tool to improve feedback management.

 

The Challenge:

Interpret reviews efficiently and objectively. Customer opinions were numerous and scattered across various channels, making it difficult to quickly identify and address critical points with partners and staff. Andrea was looking for a solution that would allow him to have a clear and immediate view of customer opinions, to intervene promptly and maintain a high level of satisfaction.

 

These are his words:

"I discovered the sentiment analysis tool by chance and it immediately seemed like an innovative and very interesting product.
Since I have been using it I can only confirm my first impression as thanks to Olivia I have been able to carry out, through an analysis of the returned data, a series of corrections that have allowed me to resolve some critical issues in a short time.
Using Olivia is very useful in case of problem solving, but also in team building occasions, because through reports I can present new ideas with greater concreteness and incisiveness."

Giorgio Pucci, Co-Founder & CEO of Stay Hungry - Good Food Group, was able to use Olivia, thanks to the quantity and quality of its management data. These are his words:

 

"At Stay Hungry Good Food Group we believe that one of the biggest challenges that awaits us as Food Retail operators is to digitize our processes and make decisions that are truly data-driven. For this reason we are working with the Olivia Software Team to refine our forecasting capabilities and improve operations. The Olivia Team immediately understood our needs and is responding in a super reactive way to our requests. We really think this could be a long-lasting and strategic collaboration for our company."

We conducted a Challenge at a “La Piadineria” outlet in the province of Milan.

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The challenge:

1. Ineffective Planning: The manual process was excessively time-consuming, resulting in a 20.88% margin of error in operator forecasts.

2. Waste of resources: The discrepancy between forecasts and actual demand generated unnecessary costs in procurement and personnel management.

The Olivia Solution:
Thanks to the implementation of Olivia's advanced forecasting system, the following have been integrated:

• Historical data (sales, customer flows, seasonality).

• Contextual factors (local events, weather).
  The model automated planning, offering real-time recommendations.

 

Results

• +3.08% forecast accuracy (82.2% vs 79.12% manual).

• €7,000 annual savings thanks to inventory and shift optimization.

• -90% of planning time, freeing up resources for value-added activities.

The first to believe in us Agata, owner of the Osteria della Capra in Emilia-Romagna, was the first to adopt Olivia.

 

With our system, you have optimized:

1. Daily preparations - reducing food waste

2. People Management - Hiring at the Right Time

3. Customer satisfaction - always having the most requested dishes

 

Thanks to Olivia, today she works with less stress and more efficiency.

 

Thank you Agata for choosing us.

"At Panificio Martellini, we produce sweet and savory products and offer the possibility of refreshments for breakfast, lunch and dinner, here in Jesi. We started using Olivia as our digital assistant in February and we were pleasantly surprised by the high level of accuracy of her forecasts, which is constantly around 90%. This convinced us to trust Olivia completely, transforming her into an essential consultation tool for making decisions about our production.

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With her ability to analyze data and provide detailed information, Olivia has significantly optimized our decision-making process, allowing us to plan the production of our dishes more efficiently. We are extremely satisfied with the collaboration with Olivia and would recommend her without hesitation to any company that wants reliable and accurate support for their business."

"I have had the pleasure of using Olivia's service to collect and analyze data related to the restaurant industry in areas that span several provinces. The importance of such research is undeniable given the complexity of the area in question, and I can say with certainty that Olivia has exceeded my every expectation.

Throughout the entire process, Olivia was always available, responding promptly to my requests and explaining each phase of the work clearly. Despite the complexity of the area analyzed, Olivia demonstrated great adaptability, proposing solutions tailored to my needs.

In conclusion, if you are looking for a professional who can offer you a deep understanding of the restaurant market, especially in complex areas, Olivia is without a doubt the right person. A sincere thank you for the excellent work done.