MMySupportive is an international consulting firm specializing in the food, hospitality & entertainment sectors.

 

“We design and manage Community Markets: food and gourmet markets where food becomes a tool for inclusion, education and change, generating shared value for people and territories. Since 2015, with the opening of the first Porta Genova Market on the occasion of EXPO Milan, we have been working to build places of urban, social and economic regeneration through good food and the conviviality of the table.

 

On the occasion of the Host 2023 fair, we met Olivia. The collaboration came about naturally: in view of a potential opening of a new Market in an Italian city, we engaged Olivia to support us in the pre-feasibility phase, with the goal of obtaining an annual revenue forecast, monthlyised on the first year of opening.

 

Olivia provided us with a double analysis - Top Down and Bottom Up - with an estimate based on a 90 percent confidence interval, a crucial element in assessing the sustainability of the investment. An equally strategic contribution came from Motion Analytica, which, through Vodafone's geolocated data, provided granular data on foot traffic in the area. The technology is that of Vodafone Analytics, a solution that collects data from the mobile network in real time - non-personal and anonymized in full compliance with privacy regulations - ensuring very precise temporal and spatial information. Through such technology, accurate information on the area's footfall has been provided.

 

Olivia then integrated this data to develop a daily flow forecast, adding further value to the overall modeling. Olivia's team was also very helpful in the post-delivery phase of the project, providing us with additional forecasting insights that now allow us to assess profitability trends by individual project area, further strengthening the robustness of our analysis. The collaboration with Olivia for the geomarketing analysis was a concrete and structured support in the preliminary assessment phase, and confirms the importance of working with competent and proactive technology partners, especially in the dynamic field of urban catering.”

"During 2024, to make some important decisions related to our brand's expansion in California, particularly in rapidly changing areas, we needed a structured and in-depth understanding of the market. To address this challenge with a structured and data-driven approach, we relied on Olivia.

 

Thanks to the quality of the analyses and the consistency of the results provided, today at Gio Gelati we can make strategic expansion decisions with greater awareness and confidence. Olivia has proven to be a reliable and forward-thinking partner in supporting our growth in the California market."

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Guido Mastropaolo, President & CEO GIO Gelati

 

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"I have had the pleasure of using Olivia's service to collect and analyze data related to the restaurant industry in areas that span several provinces. The importance of such research is undeniable given the complexity of the area in question, and I can say with certainty that Olivia has exceeded my every expectation.

Throughout the entire process, Olivia was always available, responding promptly to my requests and explaining each phase of the work clearly. Despite the complexity of the area analyzed, Olivia demonstrated great adaptability, proposing solutions tailored to my needs.

In conclusion, if you are looking for a professional who can offer you a deep understanding of the restaurant market, especially in complex areas, Olivia is without a doubt the right person. A sincere thank you for the excellent work done.

“Thanks to the data provided by the software, we were able to make strategic and targeted decisions, and the results were immediately visible: from the very first prediction, the precision was impressive.

 

The aspect that really makes the difference, however, is the team. Francesco was always present, guiding us step by step during the training with rare clarity and professionalism. Not only did he answer all our requests, but he also offered us extremely useful advice on broader aspects of business management.

 

Working with Olivia is a pleasure: it is an experience that enriches both personally and corporately. We are truly fortunate to have found such an attentive and helpful reality”.

 

Napolon Osmenaj, Co-Founder

With its premises in the north of Milan, Osteria dei Peccatori is renowned for its Lombard cuisine, specializing in cutlets prepared according to traditional recipes and enriched with innovative ingredients.

To better understand customer needs, Osteria dei Peccatori uses Olivia's Sentiment Analysis tool, thus improving feedback management.

 

The Challenge:

Manage reviews from multiple sources for multiple stores.

Understanding what customers liked or criticized was a complex task, given the number of channels from which reviews originate.

Marco was looking for a solution that would allow him to channel all the comments into a single tool, to be used to quickly intervene on the critical issues that emerge, one at a time.

 

"On the advice of our social media manager, we got in touch with Olivia, interested in the Sentiment Analysis tool.

We have been using it for a few months and with the monthly reports we are able to keep track of the reviews that come from different channels, which was complicated until now, having two points of sale.

All this allows us to have a clear vision of what is most appreciated by our customers and above all to intervene promptly to address the critical issues that emerge from the reviews. By also involving the staff in the analysis, this tool allows us to strengthen team spirit."

- Marco Colombo
Co-founder | Sinners' Inn

In the historic center of Sestri Levante, the restaurants of the "I Vinaccieri" group consistently occupy the top positions in the Tripadvisor ranking. Looking for ways to improve the customer experience, Andrea Ballarini integrated Olivia's Sentiment Analysis tool to improve feedback management.

 

The Challenge:

Interpret reviews efficiently and objectively. Customer opinions were numerous and scattered across various channels, making it difficult to quickly identify and address critical points with partners and staff. Andrea was looking for a solution that would allow him to have a clear and immediate view of customer opinions, to intervene promptly and maintain a high level of satisfaction.

 

These are his words:

"I discovered the sentiment analysis tool by chance and it immediately seemed like an innovative and very interesting product.
Since I have been using it I can only confirm my first impression as thanks to Olivia I have been able to carry out, through an analysis of the returned data, a series of corrections that have allowed me to resolve some critical issues in a short time.
Using Olivia is very useful in case of problem solving, but also in team building occasions, because through reports I can present new ideas with greater concreteness and incisiveness."

Giorgio Pucci, Co-Founder & CEO of Stay Hungry - Good Food Group, was able to use Olivia, thanks to the quantity and quality of its management data. These are his words:

 

"At Stay Hungry Good Food Group we believe that one of the biggest challenges that awaits us as Food Retail operators is to digitize our processes and make decisions that are truly data-driven. For this reason we are working with the Olivia Software Team to refine our forecasting capabilities and improve operations. The Olivia Team immediately understood our needs and is responding in a super reactive way to our requests. We really think this could be a long-lasting and strategic collaboration for our company."

Abbiamo condotto una Challenge su un punto operativo “La Piadineria” in provincia di Milano.

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La sfida:

1. Pianificazione inefficace: Il processo manuale richiedeva tempo eccessivo, con un margine di errore del 20,88% nelle previsioni degli operatori.

2. Spreco di risorse: La discrepanza tra previsioni e domanda reale generava costi superflui in approvvigionamenti e gestione del personale.
    

La soluzione Olivia:
Grazie all’implementazione del sistema di previsione avanzata di Olivia, sono stati integrati:

• Dati storici (vendite, flussi di clientela, stagionalità).

• Fattori contestuali (eventi locali, meteo).
  Il modello ha automatizzato la pianificazione, offrendo raccomandazioni in tempo reale.

 

Risultati

• +3,08% di accuratezza nelle previsioni (82,2% vs 79,12% manuale).

• 7.000€ di risparmio annuo grazie a ottimizzazione scorte e turni.

• -90% del tempo di pianificazione, liberando risorse per attività a valore aggiunto.

The first to believe in us Agata, owner of the Osteria della Capra in Emilia-Romagna, was the first to adopt Olivia.

 

With our system, you have optimized:

1. Daily preparations - reducing food waste

2. People Management - Hiring at the Right Time

3. Customer satisfaction - always having the most requested dishes

 

Thanks to Olivia, today she works with less stress and more efficiency.

 

Thank you Agata for choosing us.

"At Panificio Martellini, we produce sweet and savory products and offer the possibility of refreshments for breakfast, lunch and dinner, here in Jesi. We started using Olivia as our digital assistant in February and we were pleasantly surprised by the high level of accuracy of her forecasts, which is constantly around 90%. This convinced us to trust Olivia completely, transforming her into an essential consultation tool for making decisions about our production.

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With her ability to analyze data and provide detailed information, Olivia has significantly optimized our decision-making process, allowing us to plan the production of our dishes more efficiently. We are extremely satisfied with the collaboration with Olivia and would recommend her without hesitation to any company that wants reliable and accurate support for their business."

"I have had the pleasure of using Olivia's service to collect and analyze data related to the restaurant industry in areas that span several provinces. The importance of such research is undeniable given the complexity of the area in question, and I can say with certainty that Olivia has exceeded my every expectation.

Throughout the entire process, Olivia was always available, responding promptly to my requests and explaining each phase of the work clearly. Despite the complexity of the area analyzed, Olivia demonstrated great adaptability, proposing solutions tailored to my needs.

In conclusion, if you are looking for a professional who can offer you a deep understanding of the restaurant market, especially in complex areas, Olivia is without a doubt the right person. A sincere thank you for the excellent work done.